System status

Billing dashboards, M-Pesa payments and hotspot services for every ISP on Freeispradius.

All systems operationalLast checked 14 Nov 2026, 12:40 AM
Services
  • Billing dashboardsISP admin panels and customer portals
    Operational
  • M-Pesa payment promptsSending payment requests to customers' phones
    Operational
  • M-Pesa payment confirmationsConfirming payments and connecting customers
    Operational
  • Hotspot login pagesCustomer login and package purchase
    Operational
  • Router connectionsRouters reporting to the system
    Operational

Past incidents

13 November 2026
Resolved Major impact 7:40 PM to 10:30 PM

M-Pesa payment disruption

Safaricom's M-Pesa prompt service failed for several hours. Many prompts did not reach customers' phones, and the rush of retries slowed dashboards for a while. No money was taken for failed prompts.

Read the full report